Post 3

This semester I have learned thru reading Managing Conflict Through Communication, researching different conflict resolution tools, or basically learning through our people's stories and post. I believe that conflict isn't as worse as we think it is, if the right tools is use to handle the situation. Like the process view of Conflict is a group of tools that notice that you are in a conflict; there is prelude to conflict, the triggering event, the initiation phase, differentiation phase, and resolution phase. Each step shows different ways how to handle it. It gives a great definition of usually goes on during each step all of these steps go hand in hand, like the triggering event is the obvious of a rule breaking, or doing to something to hurt the other. Then comes the initiation phase which states that there is a problem. Like I mentioned before these steps tie all together. I really felt that this is important and it is obvious because the authors stated in the beginning chapters. Next, was the communication options in conflict, all the orientation's had really well definitions. The one that really stood out to me was the relationship-centered orientation or in other words the assertive communication. It is a middle group to which failing to stand up for your personal rights or doing so in a dysfunctional way, and aggressiveness. I always thought that the accommodating perspective was a better way because that is the approach that I always take during conflict, now that I further understand it, I realize that I was just deepening the conflict. Using the collaborating phase is the best way to managing conflicts according to Abigail and Cahn. I support these decision also because you get into two people trying to figure out a better solution. Lastly I really liked the S-TLC system, this really helps me understand how to handle the situation. Like I don't lose my head as much as often and instead I relax and try to handle the situation after I am done cooling off. I always try to think before I do something where it can affect the problem even worse. I believe all the tools learned throughout the semester helped me understand conflicts more than before. I was recently in a conflict,but using some of these methods helped solve the problem quicker than usual.